View my EI messages
This important information is particular to your existing claim for benefits. It can advise of the status of your claim or present information on any recent payment that may have been made. You will also be advised if your next report is due to be completed.
View/change my mailing address, telephone number or direct deposit information
These services display the mailing address, telephone number and direct deposit information that we currently have for you. You can amend this information or register for direct deposit from this page.
Note: Updates to your mailing address, telephone number and direct deposit information can only be accepted during the service times for your province or territory of residence, as indicated below (service times may be affected by statutory holidays):
- Atlantic Canada: from 6:00 am to 9:00 pm Atlantic Standard Time (AST) Monday to Friday and from 6:00 am to 5:00 pm AST Saturday and Sunday.
- Quebec: from 6:00 am to 10:00 pm Eastern Standard Time (EST) Monday to Friday and from 6:00 am to 4:30 pm EST Saturday and Sunday.
- Ontario: from 6:00 am to 10:30 pm Eastern Standard Time (EST) Monday to Friday, from 6:00 am to 4:00 pm EST Saturday and from 7:00 am to 5:00 pm Sunday.
- Western Canada: from 7:00 am to 10:00 pm Central Time (CT) Monday to Friday and from 7:00 am to 7:00 pm (CT) Saturday and Sunday.
View my current claim
This page presents information related to your current claim for EI benefits including the date it started, your benefit rate, and the types of benefits paid.
View my payment information
If you have a current claim for benefits, this page allows you to view your reports, including those that were reprocessed (if applicable). Choosing a particular reporting period will provide you with details for that period including any deductions that were made. Employment Insurance clients who use the Internet or the Telephone Reporting Service can also view a copy of their completed report.
View my Records of Employment
This page allows you to view and print ROEs submitted electronically by your employer during the last seven years. It also provides some information on ROEs that were submitted in paper format within the last seven years.
View my past claims
If applicable, this page displays a list of your past EI claims. Choosing a particular claim will provide you with a summary of information related to that claim.
View/change my preferred language for written communication
This service displays the language that is used to communicate with you in writing and allows you to amend it.
Note: Updates to your preferred language for written communication can only be accepted during the service times for your province or territory of residence, as indicated below (service times may be affected by statutory holidays):
- Atlantic Canada: from 6:00 am to 9:00 pm Atlantic Standard Time (AST) Monday to Friday and from 6:00 am to 5:00 pm AST Saturday and Sunday.
- Quebec: from 6:00 am to 10:00 pm Eastern Standard Time (EST) Monday to Friday and from 6:00 am to 4:30 pm EST Saturday and Sunday.
- Ontario: from 6:00 am to 10:30 pm Eastern Standard Time (EST) Monday to Friday, from 6:00 am to 4:00 pm EST Saturday and from 7:00 am to 5:00 pm Sunday.
- Western Canada: from 7:00 am to 10:00 pm Central Time (CT) Monday to Friday and from 7:00 am to 7:00 pm (CT) Saturday and Sunday.
View/change my mailing address and telephone number
This is the information you provided to Employment Insurance. In order to receive benefits, you must have a current, valid mailing address on file. Even if your benefits are deposited directly into your bank account, notices and statements, including your T4E, may be sent to you by mail. Not providing this information can affect your right to receive benefits. At this time we are unable to accept a mailing address outside of Canada.
You can modify your mailing address or telephone number by clicking on View/change my mailing address and telephone number. To decrease the amount of information you are trying to submit, remove any periods or commas and use a street type abbreviation, e.g. enter AVE for avenue or ST for street.
Go to the information on service times in your province or territory as to when your change of mailing address or telephone number can be submitted.
View/change my direct deposit
This is the information you provided to EI and it determines where your payments will be deposited. Direct Deposit is EI's standard method of payment. Benefits are deposited to your bank account two business days after you submit your report through the Internet Reporting Service or through our Telephone Reporting Service. Benefits can only be deposited into a single or joint personal account and you must be named as an account holder. Deposits into "third party" or business accounts are not permitted.
You can sign up for direct deposit or change the information you provided by clicking on View/change my direct deposit. If you do not have a copy of a cheque, your financial institution can provide you with the necessary information.
Go to the information on service times in your province or territory as to when your change of direct deposit information can be submitted.
View my current claim
Start Date of Claim
This date is the date your EI claim begins.
Waiting Period
You must serve a two-week unpaid waiting period before your EI benefits begin to be paid. Generally, this period is the first two weeks of your claim. This is like a deductible for any kind of insurance. Only one two-week waiting period is served per claim, so if you reactivate a claim for benefits in which you have already served the waiting period, you will not need to serve another waiting period.
Earnings (for example, vacation pay, severance pay...) made or allocated during the two-week waiting period will be deducted in the first three weeks for which benefits are otherwise payable following the waiting period.
More information on the waiting period is available on our Employment Insurance site.
In some instances, the two-week waiting period may be waived or deferred, but only under certain circumstances, for example:
- If you get paid sick leave pay from your employer following your last day worked the waiting period may be waived;
- If parental benefits are being shared by both parents, only one waiting period needs to be served. For example, if a two-week waiting period has already been served for maternity benefits by the first parent, the second parent claiming parental benefits can have the waiting period deferred. In the event the second parent subsequently claims regular or sickness benefits after parental benefits, the two-week waiting period would then need to be served.
- If compassionate care benefits are being shared by family members, only the first family member claiming these benefits has to serve the waiting period. In a situation where more than one family member claims compassionate care benefits at the same time, the family members are required to choose which individual serves the waiting period. In the event the other family members subsequently claim regular, sickness or maternity benefits, the two-week waiting period would then have to be served.
- If you receive group insurance payments, you can serve the two-week waiting period during the last two weeks that these insurance payments are being paid.
Reactivation Week
This is the week in which we reactivated your existing claim because you still had benefits payable to you.
If there are less than five weeks payable on your claim and you have not worked since we reactivated it, you will not need to complete another application. In all other cases, you will have to reapply once you receive your final payment notice.
Type of Benefit
This is the type of benefit you are currently receiving. See below for a brief definition of benefit types.
- Regular: Payable to people who have lost employment and want to return to work. To receive these benefits, you must be actively looking for another job and be willing and able to work at all times.
- Fishing: Payable to self-employed persons engaged in fishing who get sufficient earnings from that activity. Recipients of fishing benefits must be actively seeking other work and are willing and able to work at all times.
- Illness: Up to 15 weeks of sickness benefits can be paid to a person who is unable to work due to illness, injury, or quarantine.
- Maternity: Up to 15 weeks benefits are payable to birth mothers.
- Parental: Payable to either biological or adoptive parents while caring for their newborn or adopted child for a period of up to 35 weeks. These weeks can be taken by one parent or divided between both parents.
- Compassionate Care: Benefits which may be paid to individuals who have to stop working temporarily to provide care or support to a family member who is gravely ill with a significant risk of death in the next 6 months, up to a maximum of 26 weeks.
- Worksharing: Adjustment program designed to help employers and workers avoid temporary layoffs when there is a reduction in the normal level of business activity that is beyond the control of the employer. The measure provides income support to employees eligible for Employment Insurance benefits who work a temporarily reduced work week. Work-Sharing Agreements have a minimum duration of 6 weeks.
- Parents of Critically Ill Children: Payable to either biological or adoptive parents while caring for their critically ill child for a period of up to 35 weeks. These weeks can be taken by one parent or divided between both parents.
Total Insurable Earnings
The amount of insurable earnings that were used to determine your weekly benefit rate, earned in the last 26 weeks of work, up to the yearly maximum. For more information on the earnings used in the calculation of your claim, visit our Employment Insurance site.
Benefit Rate
For claims with a start date prior to December 27, 2015, the basic benefit rate is 55% of your average insured earnings up to a maximum payment of $524 per week.
For claims with a start date of December 27, 2015 or later, the basic benefit rate is 55% of your average insured earnings up to a maximum payment of $537 per week.
For more information on the earnings used in the calculation of your claim, visit our Employment Insurance site.
You could receive a higher benefit rate if you are in a low income family (an income of less than $25,921) with children and you or your spouse receive theCanada Child Tax Benefit. If you are eligible to the Family Supplement your entitlement will automatically be added to your EI payment. No Family Supplement is payable beyond the maximum weekly EI benefit rate.
Your EI payment is a taxable income, meaning federal and provincial/territorial taxes (if it applies) will be deducted.
Allowable Earnings
Effective August 5, 2012 until August 6, 2016, a pilot project is in place which changes the way earnings are deducted.
Under the Working While on Claim (WWC) pilot project, once you have served the waiting period, if your earnings are equal to or less than 90% of your weekly earnings that were used to calculate your benefit rate, your benefits will be reduced at a rate of 50% of your earnings each week. Any earnings that exceed this 90% threshold, will be deducted dollar for dollar from your benefits.
If you are claiming sickness or maternity benefits, we will deduct any earnings from your benefits on a dollar-for-dollar basis.
For further detail and examples of how earnings affect EI claims: http://www.servicecanada.gc.ca/eng/ei/information/wwc.shtml.
Total Insurable Hours
The number of hours of insurable employment in your qualifying period, which is the shorter of the:
- the 52-week period immediately before the start date of your claim; or
- the period from the start of the previous benefit period to the start of your new benefit period, if you applied for benefits earlier and your application was approved in the last 52 weeks.
Note: A maximum of 1820 insurable hours can be used in a qualifying period.
Total Weeks of Regular Entitlement
The number of weeks of regular benefits which may be paid are determined based on the start date of your claim, the unemployment rate in your region at that time, and the amount of insurable hours you have accumulated in the qualifying period. Benefits end when you have either collected your full weeks of entitlement or when your benefit period ends (end date of claim), whichever comes first. There are times when a combination of regular and special benefits (sickness, maternity, parental and compassionate care) paid could exceed the total weeks of regular entitlement.
Worksharing Start Week
The first week of the worksharing agreement.
Worksharing End Week
Final week of the worksharing agreement.
Total Worksharing Weeks Processed
Number of weeks paid within a worksharing agreement. These weeks are not considered as a paid week of regular entitlement.
Return To Work
This is the date that you have indicated you will be returning to work and therefore your benefits will stop. If you disagree with this date, please call 1-800-206-7218 during business hours for assistance.
End Date of Claim
The period of time in which you can claim the weeks you are eligible is 52 weeks (except fishing benefits). This period ends when the first of the following occurs:
- all the weeks to which you are eligible have been paid; or
- a maximum of 45 weeks of regular benefits have been paid; or
- the 52 week duration is reached; or
- you request and qualify for the termination of your claim.
View my payment information
Net Amount Paid
The amount of benefits payable for the reporting period minus any deductions.
Reprocessed Report
A "yes" in this field indicates that new or additional information was received for a reporting period that has already processed.
Allowable Earnings
Refer to Allowable Earnings under View my current claim for a description of this term.
Benefit Rate
Refer to Benefit Rate under View my current claim for a description of this term.
Allowance
Transportation or other personal support payment paid to you in addition to self-employment benefit.
Gross Amount
The amount of benefits payable for the reporting period before deductions.
Deductions
The amounts listed below have been deducted from your gross benefits payable.
Agreed Deduction
You have requested this amount be deducted from benefits payable for the reporting period to be applied to an overpayment and/or penalty.
Overpayment/Penalty
Reflects an amount taken from your gross benefits to be applied to an overpayment and/or penalty.
Agreement to Repay Social Assistance Benefits
You received financial assistance or advances from a Social Services agency while waiting for your EI benefits to start and you agreed to pay the Social Services agency back this money out of your EI benefits. Refer to the Employment Insurance site for more information.
Family Order Agreement
Employment and Social Development Canada garnishes monies from EI benefits according to the Family Orders and Agreements (FOA) Enforcement Assistance Act.
Deductions are made from the net EI benefits payable and this amount is forwarded to the Department of Justice (DOJ).
The DOJ ensures payment of these monies to your spouse/dependants according to an existing court order. If you require additional information, contact the DOJ.
Earnings (for reporting periods up to week ending August 4, 2012)
This field may include two types of earnings: the amount of gross earnings from employment that you declared on your report and/or an allocation that has been made on your claim based on information you provided.
Among other earnings, an allocation may include:
- Severance pay;
- Statutory holiday;
- Vacation pay;
- Wage loss insurance;
- Pension;
- Worker's compensation;
- Earnings from your last week of work.
Earnings (for reporting periods starting August 5, 2012 and ending August 6, 2016)
This amount may include two types of earnings: the earnings from employment that you declared on your report and/or an allocation of earnings that has been made on your claim. The amount deducted from your benefits is determined by a deduction calculation that is based on the total gross amount of these two types of earnings.
Among other earnings, an allocation may include:
- Severance pay;
- Statutory holiday;
- Vacation pay;
- Wage loss insurance;
- Pension;
- Worker's compensation;
- Earnings from your last week of work.
Full Work Week
A full work week is a week in which you have worked 35 hours or more, or 28 hours or more for a week in which there is a statutory holiday. If you have worked a full work week, you are not considered to be unemployed and are not entitled to benefits for that week, regardless of your earnings.
Other (Deductions)
This field will reflect the monetary value of either the number of unavailable days, sick days or partial disentitlement days that have been deducted from the gross amount payable to you.
For example, if your benefit rate is $100 per week and you declare 1 non-available day, the field will display $20 (1/5 of the benefit rate).
Also, if you worked 35 hours or more in a calendar week, or 28 hours or more for a week in which there is a statutory holiday, this is considered a full work week and you are not considered to be unemployed and are not entitled to benefits for that week, regardless of your earnings.
Tax
The Personal Tax Credit information you provided when filing your claim is used to decide how much income tax should be deducted from your benefit payments. If you wish to modify the amount of tax deducted from your benefits, please call 1-800-206-7218 during business hours for assistance.
Totals for Reporting Period
This field reflects the total amount of tax deducted and the net amount paid for the whole reporting period. We are unable to breakdown these amounts for reports processed more than six months ago.
View my Records of Employment
The Record of Employment is used to determine your eligibility to benefits, your benefit rate and the duration of your claim.
Paper ROE: The serial number, first day worked (if available) and last day paid will be displayed in order to confirm that we have received the ROE. We are unable to display additional information for paper ROEs.
Electronic ROE: Information regarding your insurable earnings, reason for separation and insurable hours worked are presented in this document issued by your employer.
My Service Canada Account will search for all electronic Records of Employment issued from the current date and going back 7 years.
Search
My Service Canada Account will search for all electronic Records of Employment issued from the current date and going back 7 years.
Date Issued
The date your record of employment was issued.
Last day worked
This is the actual last day for which you were paid. This would normally be the last day of work.
How much time does your employer have to submit your electronic Record of Employment?
Deadlines for employers to submit electronic Records of Employment are based on pay periods and the day on which your interruption of earnings occurred as follows:
If you get paid every week, then your employer must submit your Record of Employment to Service Canada no later than five days after the end of the pay period during which your interruption of earnings occurred;
If you get paid every two weeks, then your employer must submit your Record of Employment to Service Canada no later than five days after the end of the pay period during which your interruption of earnings occurred;
If you get paid twice a month, then your employer must submit your Record of Employment to Service Canada no later than five days after the end of the pay period during which your interruption of earnings occurred;
If you get paid every month, then your employer must submit your Record of Employment to Service Canada no later than five days after the end of the pay period during which your interruption of earnings occurred OR no later than 15 days after the first day of the interruption of earnings, whichever is earlier;
If you get paid every four weeks, then your employer must submit your Record of Employment to Service Canada no later than five days after the end of the pay period during which your interruption of earnings occurred OR no later than 15 days after the first day of the interruption of earnings, whichever is earlier.
Here is an example. You stop working on Monday, March 2, 2009. Your employer pays you every two weeks on a Friday. The next pay period will end on Friday, March 13, 2009. It includes your last day paid because the pay period runs from Saturday, February 28 through Friday, March 13, 2009. Therefore, your employer must submit your Record of Employment no later than Wednesday, March 18, 2009.
View my past claims
Provides detailed payment information with regards to past EI claims. For each report completed the Past EI Claim information screen will display the:
- Dates covered by the reporting period;
- Date the report was processed;
- If benefits are issued for the reporting period, the Past Claim information screen will also provide:
- Gross amount paid;
- Net amount paid; and
- Type of benefit paid for that report
End Date of Claim
The date your claim ended, regardless of the number of weeks of benefits you have been paid. See also End date of claim under View my current claim.
